Effective Date: FEBURARY 2025
At Rivella Couture, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect personal information from you when you interact with our website, including:
Name, email address, phone number, and shipping/billing addresses
Payment details (processed securely via third-party gateways)
Order details and purchase history
Account login details (if applicable)
Device and browser information (through cookies or analytics tools)
Communication preferences and messages
2. How We Use Your Information
Your personal information is used to:
Process and fulfill your orders
Communicate order updates or respond to inquiries
Improve our website and customer experience
Send promotional emails or special offers (only if you opt-in)
Comply with legal obligations
3. Sharing of Information
We only share your information with trusted third parties necessary to operate our business, including:
Payment processors (e.g., PayPal, Stripe)
Shipping and delivery partners
Website hosting and analytics providers
We do not sell or rent your personal information to third parties.
4. Data Security
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.
All payment transactions are encrypted and processed through secure gateways.
5. Cookies
Our website uses cookies to improve your browsing experience, analyze traffic, and personalize content.
You can control or delete cookies through your browser settings at any time.
6. Your Rights (GDPR & Other Data Protection Laws)
If you are located in the European Union or other regions with applicable data protection laws, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your personal data
Withdraw consent to marketing communications at any time
Request a copy of your data in a portable format
To exercise these rights, contact us at info@rivellacouture.com
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Brand Image and Intellectual Property
Product images and trademarks of designer brands (including all brands) are used for informational and display purposes only.
Rivella Couture does not claim ownership of any third-party brand images or trademarks.
All original content on this website — including Rivella Couture’s logo, design, layout, and written content — is our property unless otherwise stated. Unauthorized use is prohibited.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the website constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:
📧 info@rivellacouture.com
🌐www.rivellacouture.com
Terms & Conditions
1. Introduction
Welcome to Rivella Couture. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions.
These terms apply to all users of our site, including browsers, customers, and contributors of content.
Please read them carefully before using our services.
2. About Rivella Couture
Rivella Couture is an independent online luxury boutique offering curated collections of authentic designer products.
We are not affiliated with, endorsed by, or an official partner of any designer brands featured on our website, All Brands.
All trademarks and brand names remain the property of their respective owners.
3. Product Authenticity
We guarantee that all items sold on Rivella Couture are 100% authentic.
Our sourcing partners are verified suppliers, authorized retailers, and trusted stores .
Each item is inspected to ensure quality and authenticity before being shipped to you.
4. Orders & Payments
All orders are subject to availability and confirmation of payment.
Prices are listed in [INR,USD,AUD], and we reserve the right to update prices at any time without notice.
Payments must be completed securely through our approved payment gateways.
5. Shipping & Delivery
We ship worldwide using reliable carriers.
Delivery times may vary depending on destination and product availability.
Rivella Couture is not responsible for delays caused by customs clearance or shipping carriers.
6. Returns & Exchanges
Returns are accepted within 2-3 days of delivery, provided the item is unused, unworn, and in its original packaging.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds will be processed once items are inspected and approved.
7. Intellectual Property
All original content on this website — including Rivella Couture’s logo, layout, design, written descriptions, and promotional images — is the property of Rivella Couture, unless otherwise stated.
Product images and trademarks belonging to designer brands (including but not limited to Brands are used for informational and display purposes only to help identify and describe the products being sold.
Rivella Couture makes no claim of ownership to these brand assets, and all copyrights, trademarks, and intellectual property remain the sole property of their respective brand owners.
If you are a rights holder and believe any material has been used inappropriately, please contact us at [INFO@RIVELLACOUTURE.COM], and we will address it promptly.
8. Limitation of Liability
Rivella Couture shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
While we strive for accuracy, we cannot guarantee that product descriptions or prices are error-free.
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Continued use of our website after changes are posted constitutes acceptance of those changes.
10. Contact Information
For questions or concerns, please contact us at:
📧 info@rivellacouture.com
🌐 www.rivellacouture.com
Data Collection in Our Stores
Please be aware that we also collect personal data when you make purchases at our physical Rivella Couture stores or when you participate in various programs we offer from time to time. This Privacy Policy applies to all data collected both online and in-store. By engaging with these programs or making purchases in-store, you agree to the terms outlined in this policy. In this context, “Site” should be understood as “store” when referring to the collection of customer data within our offline locations.
Data We Collect
When you place an order on the Rivella Couture website, we collect various pieces of personal information necessary to process your order and provide you with our services. This may include your title, name, gender, email address, billing and delivery addresses (if different), phone number, mobile number, payment details, and payment card or bank account information.
We collect and process this data to fulfill your order, handle any potential claims, and ensure delivery. This information may also be used to notify you about the status of your delivery.
To complete your order, we may share your name, phone number, email, and address with trusted third parties (e.g., our delivery partners or suppliers) to facilitate the delivery of your products.
If applicable, we may share your data with our franchisor, granting them permission to use it to offer products directly or indirectly.
Additionally, we may use your data to manage the website, process payments, improve your experience, detect fraud, and send you relevant information about Rivella Couture or our products. All payments made through our site are processed by our trusted partner.
You may receive communication, including phone calls, from us or our affiliates regarding your order and service.
It is essential that the information you provide is accurate and up to date. Please notify us immediately if any of your details change.
You can access your order history by logging into your Rivella Couture account. There, you can view completed orders, open orders, and upcoming shipments. You can also update your address, payment details, and newsletter subscriptions. Keep your login details confidential to protect your privacy, as we are not responsible for any misuse due to negligence on your part.
We do not share your personal data with third parties for marketing purposes without your explicit consent. We only use your information as described in this Privacy Policy and take privacy seriously. Your data is stored and processed on secure servers, protected by both physical and technological security measures.
If you have concerns about how your information is used or transferred, please refrain from using the site. We reserve the right to disclose your personal data if required by law to comply with legal requests.
Deletion of Personal Data
You have the right to request the deletion of your personal data by contacting our customer service team at info@rivellacouture.com along with your registered mobile number details. We will process your request and ensure that your data is deleted in accordance with our established procedures.
Please note that upon submitting a data deletion request via the provided email, your information will be removed from Rivella Couture as well as any other associated brands within our platform. Once your account has been deleted, you will receive a confirmation email notifying you of the completion of the process.
Additional Uses of Your Personal Information
In addition to the uses outlined in this Privacy Policy, we may send you information about Rivella Couture, our website, products, special offers, promotions, newsletters, SMS updates, and news related to our affiliated companies or business partners.
If you prefer not to receive any of this additional information, you can easily unsubscribe by clicking the “unsubscribe” link in any email we send or by following the unsubscription process provided in the SMS. Please note that unsubscribing from one communication channel does not automatically unsubscribe you from others.
We will ensure that your request is processed within 7 working days. If your request is unclear, we will contact you for further clarification.
Competitions
When you participate in a competition, we use your data to notify winners and promote our offers. More details regarding data use and participation can be found in the terms and conditions for each specific competition.
Third Parties and External Links
We may share your details with other companies within our group or with our trusted agents and subcontractors who assist us in carrying out the activities outlined in this Privacy Policy. For example, third parties may help us with product deliveries, payment processing, data analysis, marketing services, or customer support.
Additionally, we may exchange information with third parties for fraud prevention and credit risk management. If we sell all or part of our business, we may transfer our databases, which may include your personal data.
Apart from the uses described in this Privacy Policy, we will not sell or disclose your personal information to third parties without your explicit consent, unless it is necessary to fulfill the purposes outlined here or as required by law.
Our website may include advertisements or links to external sites. Please note that we are not responsible for the privacy practices, content, or data handling of these third-party sites or any third party with whom we share your information as per this Privacy Policy.
Cookies
While accepting cookies is not required to visit the Rivella Couture website, please note that certain functions, such as placing orders, can only be performed with cookies enabled. Cookies are small text files that help our server recognize your computer as a unique user when you visit certain pages on our site. These files are stored on your browser’s hard drive.
We use cookies to enhance your experience on the site, such as remembering your details when you amend your shopping cart, so you don’t have to re-enter your email address. We do not use cookies to collect or use any personal information for purposes like targeted advertising.
You can adjust your browser settings to reject cookies, but this may limit your ability to fully use the site. Rest assured, our cookies do not contain personal information and are free from viruses.
We also use Google Analytics technology to collect and store data for marketing and optimization purposes, using pseudonymous profiles. Cookies may be used for these purposes, helping to recognize your browser. The data collected through this technology is not used to personally identify visitors without separate consent, and it is not linked to personal data. You can withdraw your consent to data recording and storage at any time.
Security
We take your security seriously and have implemented appropriate technical and security measures to prevent unauthorized access to, loss, destruction, or damage of your personal information. When you submit your data on our website, it is collected on a secure server protected by firewalls. For payment transactions, we use Secure Socket Layer (SSL) encryption to protect your payment card details. Although no system can guarantee 100% security, this encryption significantly reduces the risk of unauthorized access. We strongly advise against sending full credit or debit card details through unencrypted communications. We maintain physical, electronic, and security safeguards to ensure the security of your information. As part of our security protocols, we may occasionally request proof of identity before disclosing personal information to you. Please remember that you are responsible for keeping your account password secure and preventing unauthorized access to your account and device.Consent
By submitting your data to us or using the Rivella Couture website, you consent to the collection and use of your information as outlined in this Privacy Policy. Even if you are registered with the Do Not Disturb (DND), Do Not Contact (DNC), or National Customer Preference Register (NCPR) services, you still authorize us to contact you, or for our service providers to contact you, regarding transactions made on our site.Copyright
Rivella Couture holds the copyright for this Privacy Policy. Any use by third parties, including extracts, for commercial purposes is prohibited. Any violations may result in legal action.
This Privacy Policy is subject to change at any time, and we may modify, add, or remove clauses as necessary. Rivella Couture is not responsible for notifying users of such updates.